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FAQ

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FAQ

FAQ
April 08, 2025

FREQUENTLY ASKED QUESTIONS

General questions

Answer:

1. Shipping Terms

1.1 Delivery Methods

We offer the following shipping options:

  • Express Shipping (DHL/FedEx/UPS)

    • Delivery Time: 3-7 business days

    • Cost: Calculated at checkout

    • Tracking: Provided within 24 hrs after dispatch

  • Sea Freight (FOB/CIF)

    • FOB (Free On Board): Buyer arranges main carriage

    • CIF (Cost, Insurance & Freight): We handle shipping to your port

    • Lead Time: 15-30 days after production

  •    Delivery delays due to customs/carrier issues are not our responsibility.

1.2 Shipping Responsibilities

  • Customs & Duties:

    • Buyers are responsible for all import taxes (DDU)

  • Loss/Damage in Transit:

    • Claims must be filed with the carrier within 7 days of delivery

    • We provide documentation support but are not liable

1.3 Returns & Lost Shipments

  • Buyer covers return shipping unless our error.

  • Lost shipments: We resend only after carrier investigation (typically 30 days)

2. Payment Terms

2.1 Accepted Methods

  • Method Details

    T/T (Bank Transfer)

    or Alipay

    		 50% deposit, 50% before shipment. (photos or vedio would be shared)
    L/C at Sight Irrevocable LC via top-tier banks only
    PayPal 100% upfront (for orders <$1,000)

2.2 Payment Timeline

    • New Clients: 100% advance payment required

    • Repeat Clients (>3 orders):

      • 50% deposit, balance due within 5 days of shipment notification

2.3 Production & Cancellation

    • Production begins after deposit clearance

    • Cancellation Fee:

      • 50% if canceled after production starts

      • 100% if canceled after shipment

     

Shipping and Delivery Times

 

Answer:

-Express Shipping (DHL/FedEx/UPS)

  • Delivery Time: 3-7 business days
    Ocean Shiping

    • Deslivery Time: 15-30 days after on board

      - Prodution Lead time
      < 500pcs, about 7 working days. 
      >500pcs, <10000pcs, about 10 working days. 

      Lead time is relative with the crafts, encoding, encription, and epoxy orders need to take more time. 

NFC Compatibility Questions

+  Do NFC tags work with iPhone?
Answer: Yes, since iPhone 7 (iOS 11+). iPhones support reading NFC tags natively, but writing requires third-party apps like NFC Tools.

+ What are the best Android apps for writing NFC tags?
Answer: Top recommendations:

  • NFC Tools (basic writing)

  • Trigger (automation)

  • NFC TagWriter by NXP (advanced functions)

+ Why won't my NFC tags work?
Answer: Common issues:
① Wrong tag type for your phone
② Tag not properly formatted
③ Phone case too thick
④ Damaged tag

+ What are the key differences between NFC chips?
Answer: Main variations: 

  • Memory size (NTAG213:144B vs NTAG216:888B)

  • Special features (e.g., NTAG424 DNA for encryption)

  • Rewrite cycles (typically 100,000+)

  • Or refer the Chipchart for more informations. 

Product Selection Help

+  I need help choosing an NFC/RFID product!
Answer: Consider:
① Purpose (payment/tracking/marketing?)
② Surface (metal/plastic/paper?)
③ Environment (indoor/outdoor?)

+ How do I select the right NFC/RFID chip?
Answer: Quick guide:

  • Basic URLs: NTAG213

  • Medium data: NTAG215

  • Secure/large data: NTAG424 DNA

  • Device Compatibility

  • Or refer the Chipchart for more informations. 

+  Which phones support NFC?
Answer: All modern:

  • Android: Most models since 2015

  • iPhone: 7 and newer

  • Check: Settings > Connected devices > NFC

 

 

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